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Thank you for your feedback, dear Deborah. 😔

We're very sorry to hear that the Toilet Brush Sensu broke and couldn't stand properly due to the base being too small for the weight of the product. This is clearly a design flaw on our part and completely unacceptable - a toilet brush should be stable and durable for everyday use.

We understand your frustration completely - when a product breaks due to poor design, it's incredibly disappointing. Your feedback helps us recognize that we need to improve the base design to better support the weight and ensure proper stability.

We take full responsibility for this product failure. Please contact our customer service team - we can help you immediately with a replacement or full refund. Your experience is valuable in helping us improve the design for future products.

","2026-04-09T07:58:42.308Z",{"_6377":6443,"_6379":538},"Deborah M.","Kan niet staan, de basis is te klein en het product is te zwaar","51505548919120",{"_6327":6328,"_6329":6447,"_6331":6448,"_6333":6449,"_6335":6450,"_6337":6451,"_6339":6451,"_6340":5265,"_6341":538,"_6342":6343,"_6344":6452,"_6364":6455,"_6365":6456,"_6367":6457,"_6369":6458,"_6371":6459,"_6373":6374,"_6375":6460,"_6380":25,"_6381":6382,"_66":6462,"_6384":5265,"_6385":6463},"36df8ffd-0dea-4de5-a606-2ff33e43e43d","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111748866384","shopify-10111748866384","Geweldig product","2026-03-25T15:26:05.976Z",{"_6335":6453,"_6342":6347,"_66":6454},"Tolles Produkt","Top","storage-jar-sensu-en-25zon11373","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON11373-718631_7d68a52b6c3dea5e51bf339ce1c22f72_dtl_1_x280.jpg?v=1779180618","Storage Jar Sensu","//store.westwing.com/products/storage-jar-sensu-en-25zon11373","Ø 10 x H 8 cm",{"_6377":6461,"_6379":538},"Cornelia L.","Bovenkant","51505371545936",{"_6327":6328,"_6329":6465,"_6331":6418,"_6333":6419,"_6335":6466,"_6337":6467,"_6339":6467,"_6340":5265,"_6341":538,"_6342":6343,"_6344":6468,"_6364":4576,"_6365":6435,"_6367":6436,"_6369":6437,"_6371":4760,"_6373":6374,"_6375":6470,"_6380":25,"_6381":6382,"_66":4574,"_6384":5265,"_6385":6445},"34444b5c-8485-474e-9f7e-71358fd33552","Uitstekende kwaliteit, goed te gebruiken. Ik raad het aan.","2026-03-17T17:32:22.919Z",{"_6335":6469,"_6342":5067,"_66":6436},"Kiválő minőség, jól használható. Ajánlom.",{"_6377":6471,"_6379":538},"LEVENTE G.",{"_6327":6328,"_6329":6473,"_6331":6474,"_6333":6475,"_6335":6476,"_6337":6477,"_6339":6477,"_6340":5265,"_6341":538,"_6342":6343,"_6344":6478,"_6364":5364,"_6365":6481,"_6367":6482,"_6369":6483,"_6371":6484,"_6373":6485,"_6438":6486,"_6375":6489,"_6380":25,"_6381":6382,"_66":6491,"_6384":5265,"_6385":6492},"272b0299-c59d-4b9b-ac6c-6d5dc0e9d879","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764169040","shopify-10111764169040","Het product voldoet aan de verwachtingen op het gebied van ontwerp en materiaal. De dispenser is echter kwetsbaar en functioneel zwak. ","2026-03-16T18:09:42.412Z",{"_6335":6479,"_6342":5086,"_66":6480},"O produto corresponde em design e material às expectativas. Contudo, o doseador apresenta-se frágil e funcionalmente fraco. ","Avaliação do Cliente","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON46313-634242_0741e27eda2936b75333639b80a7350e_dtl_1_x280.jpg?v=1779180914","Soap Dispenser Sensu","//store.westwing.com/products/soap-dispenser-sensu-en-25zon46313","Ø 8 x H 13 cm",4,{"_6335":6487,"_6337":6488,"_66":37},"

Obrigado pelo seu feedback, Alfredo.

Ficamos muito contentes que o design e material do Soap Dispenser Sensu correspondem às suas expectativas! 😊

Ao mesmo tempo, lamentamos muito que o doseador se apresente frágil e funcionalmente fraco. 😔 Isso definitivamente não deveria acontecer e compreendemos que isso seja frustrante, especialmente quando o produto agrada visualmente mas não atende às expectativas funcionais.

Levamos o seu feedback muito a sério e vamos transmitir estas observações à equipa responsável para avaliar a qualidade e funcionalidade do mecanismo doseador. Comentários como o seu são muito valiosos para melhorarmos os nossos produtos.

Muito obrigado por partilhar a sua experiência connosco – isso ajuda tanto a nós como a outros clientes.

","2026-03-17T07:17:29.235Z",{"_6377":6490,"_6379":538},"Alfredo S.","Beoordeling door klanten","51505549082960",{"_6327":6328,"_6329":6494,"_6331":6495,"_6333":6496,"_6335":6497,"_6337":6498,"_6339":6498,"_6340":5265,"_6341":538,"_6342":6343,"_6344":6499,"_6364":6191,"_6365":6502,"_6367":6457,"_6369":6503,"_6371":6504,"_6373":6374,"_6375":6505,"_6380":25,"_6381":6382,"_66":6491,"_6384":5265,"_6385":6506},"13fea390-8f6f-4fae-83cf-6858b9bb3ad5","c51f7b65-fcc9-486f-b563-ae634abbdd20:shopify-10111764070736","shopify-10111764070736","Het product heeft een zeer elegant ontwerp en voldoet aan de verwachtingen.","2026-03-16T18:08:27.087Z",{"_6335":6500,"_6342":5086,"_66":6501},"O produto tem um design muito elegante e responde às expectativas.","Avaliação Cliente","https://cdn.shopify.com/s/files/1/0613/3107/9307/files/DEQ25ZON15572-925834_0502448fef3b867f7e449f7776ee55a2_dtl_1_x280.jpg?v=1749721509","//store.westwing.com/products/storage-jar-sensu-en-25zon15572","Ø 7 x H 9 cm",{"_6377":6490,"_6379":538},"51505548951888",{"_6327":6328,"_6329":6508,"_6331":6332,"_6333":6334,"_6335":6509,"_6337":6510,"_6339":6510,"_6340":5265,"_6341":538,"_6342":6343,"_6344":6511,"_6364":5421,"_6365":6366,"_6367":6368,"_6369":6370,"_6371":6372,"_6373":6374,"_6375":6514,"_6380":25,"_6381":6382,"_66":6513,"_6384":5265,"_6385":6386},"5860a257-e11f-4eea-b6bd-782e1bd6dad6","ONTWERP ","2026-03-04T21:34:05.600Z",{"_6335":6512,"_6342":5048,"_66":6513},"DESIGNE ","Materico",{"_6377":6515,"_6379":538},"FORMISANO F. 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SensuToiletborstel